Free shipping by UPS Mail Innovations and optional USPS Priority shipping
for domestic orders. Once your order has been packed and ready to ship you will
be emailed a tracking number, which can be tracked via the UPS mail innovations
website here. New orders are typically packed and ready to ship within 48 hours
of ordering. Once shipped your order will take approximately 1-7 days to be
delivered. International deliveries take around 1-2 weeks for delivery but may
be subject to delays by customs. Once an order has shipped GO! takes no responsibility in the event
the package is damaged, lost or stolen.
International ShippingAll international orders will be processed through International Checkout. In order to check out you must click the International Checkout button on the view cart page. Using this service allows us to guarantee your shipments as well as save our international customers on shipping costs.
Important information regarding shipping with
International Checkout: It is common place in our industry to process
international orders with a delivery address in the United States. International
Checkout will process these orders on your behalf as the customer is still
utilizing an international form of payment and international shipping address.
90 Day Warranty & 30 Day Guarantee Info
90 Days Warranty
GO! Electronic Cigarettes guarantees each component and accessory for our
electronic cigarette (except the cartomizer/eliquids) is fully warranted for
90 Days from the original date of purchase for replacement and exchange of
the defective part or accessory. This warranty is also for any and all existing
customers who can prove they have purchased from us. If proof cannot be
provided we reserve the right to refuse any exchange. GO! Electronic Cigarettes
will, at its discretion, replace any defective part with a brand new
replacement that is identical or better. Exclusions to this warranty shall not
apply to defects resulting from loss of product, misuse, improper or inadequate
maintenance or unauthorized modification. This 90 Days warranty gives the
original purchaser specific limited rights, in addition to those rights under
applicable local law. The 90 Days warranty as stated above can be changed or revoked
at any time by GO! Electronic Cigarettes for any circumstance that creates the
change a necessity. GO! Electronic Cigarettes reserves the right to null and
void the 90 Days warranty for whatever reason and at any time.
PLEASE NOTE: E-LIQUIDS
ARE NOT COVERED UNDER THE 90 DAYS WARRANTY.
30-Day Money-Back Guarantee
GO! Electronic Cigarettes offers a
30 Day Money Back Guarantee on any Electronic Cigarette Kit. There are no
refunds on any used or unused Cartomizers/E-Liquids. We cannot accept them back
on any condition due to health code regulations. The 30 Day Money Back
Guarantee can be extended if GO! Electronic Cigarettes decides to do so for a
unique reason. Exclusions to this guarantee shall not apply to defects
resulting from loss of product, misuse, improper or inadequate maintenance or
unauthorized modification during the 30 Day Trial Period. Any returns must be
in the original new like condition as when it was first sent out to customer.
Money-Back guarantee fulfillments are subject to a 25% restocking fee. Return
shipping is not reimbursed.
Please allow up to 30 - 45 days for
your refund to be processed.
GO! Electronic Cigarettes makes no other express or implied warranty or
condition whatsoever, whether written or oral, and expressly disclaims all
warranties and conditions not stated in this Lifetime Warranty. To the extent
allowed by the local law of jurisdiction outside of the U.S., The GO! Electronic Cigarettes
disclaims all implied warranties of merchant ability and
fitness for a particular purpose. For all transactions occurring in the U.S.,
any implied warranty of condition of merchant ability, satisfactory quality, or
fitness for a particular purpose is limited to the duration of the express
warranty set forth above. Some states or countries/regions do not allow a
limitation on how long an implied warranty lasts or the exclusion or limitation
of incident or consequential damages for consumer products. In such states, or
countries/regions, some exclusions or limitations of this One Year Warranty may
not apply to the purchaser.
Online Warranty Claim
We will try our best to get your electronic cigarette replacement product back
to you as soon as possible. In order to do this, we request your full
cooperation with respect to the warranty claim instructions below. Please
adhere strictly to the following instructions:
Contact us via email at the
following address; firstname.lastname@example.org to
determine if the component is defective or being used improperly by the user.
If determined that you need to return the product, then proceed to STEP 2.
Do not return a part to us without
first contacting us. Do Not return any Disposable Atomized Refills. These
cannot and will not be exchanged.
Once the component has been
determined to be defective, please pack the item securely in a box or padded
envelope and mail to:
279 Front St.
Binghamton, NY. 13905
Please enclose the following: a)
name, address, contact telephone, b) email address, c) defective part or parts.
DO NOT SEND ANY USED OR UNUSED DISPOSABLE ATOMIZED REFILLS BACK TO US.
Once the defective part has arrived to our warehouse, we ask that you allow 3
business days for processing and an additional 3-5 days for shipping. We thank
you for your patience and understanding. We will do our best to get out the
electronic cigarette replacement parts as soon as possible.
NO Returns and NO Refunds are offered, only exchanges as stated above.